Krystaldesign

Question 1

Reservation – 到訪 The Private Suite 之前需要預約嗎？

Answer

到訪 The Private Suite 前，必須以 WhatsApp 預約。 Advance booking via WhatsApp is required for The Private Suite.

Question 2

Max. Booking Time - The Private Suite 最多可以預約幾多⼩時？

Answer

在共享原則下，The Private Suite 的 Fully Private 及 Shared Semi-Private 分別可預約最多 6 ⼩時及 8 ⼩時。如果你需要更長時間（最多 12 ⼩時），我們會有 1.5x 附加收費。 We can reserve a Fully Private & Shared Semi-Private for a maximum of 6 & 8 hours respectively. For bookings up to 12 hours, 1.5x surcharge applies.

Question 3

Payment Method - 預約 The Private Suite 應該如何付款？

Answer

確認預約後，DeskSmart Premium 會員可以 DeskCredit 繳付按⾦；非會員可以 PayMe / 轉數快 / 銀⾏轉帳預繳全數。 After your booking is confirmed, DeskSmart Premium may prepay deposit with DeskCredits; non member may settle full amount via PayMe / FPS / Bank Transfer.

Question 4

Rescheduling - 繳付⾦額後，可以更改或取消預約嗎？

Answer

你可於到訪前 7 ⽇更改預約⽇期或時間。 Rescheduling is available until 7 days before check-in.

Question 5

Extra Visitors - 如果實際到訪⼈數比預約多，我需要通知 Desk-one 嗎？

Answer

請遵守到訪守則，如到訪⼈數有更改，請 WhatsApp 與我們聯絡。 Please WhatsApp us at anytime for extra visitors or guests.

Question 6

Time Extension - 如果想臨時延長到訪時間，我需要通知 Desk-one 嗎？

Answer

請遵守到訪守則，如欲延長到訪時間，請於預約結束前最少30分鐘，以 WhatsApp 與我們聯絡。 For time extension, please WhatsApp Desk-one at least 30 minutes before end of booking.

Question 7

In-room Services - 房間內提供甚麼服務？

Answer

每個房間內都有清潔設備，以供⾃⾏清理枱⾯；另有免費咖啡及零食，以及其他酒店服務，歡迎參閱房內的「到訪指南」。 Desk cleaning supplies are provided for self-cleaning. Free refreshments and additional hotel services are available. Please refer to the in-room User Guide to ensure your pleasant stay!